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Frequently asked questions and inquiries
Frequently asked questions and inquiries
Please check first
At Nijigen no Mori, you can choose from the following ways to resolve your problem:
Ask an AI chatbot
*As of September 2025, the AI chatbot's responses are only available in Japanese. If you are using a different language, please use other methods.
Nijigen no Mori has introduced an AI chatbot to answer inquiries.
Click the orange chatbot icon in the bottom right to display the chat screen.
If you ask a question on the chat screen, the AI will search the FAQ and provide an answer.
Check out the FAQ
At Nijigen no Mori, we have a "Frequently Asked Questions" page.
Please read it by clicking the link below.
FAQ
About Crayon Shin-chan Adventure Park
- What should I wear to participate in Crayon Shin-chan Adventure Park?
- Can adults not use "Fluffy! Quantum Robo!"?
About NARUTO & BORUTO Shinobi Village
- What should I wear to "NARUTO & BORUTO Shinobi Village"?
- How long does the "NARUTO & BORUTO Shinobi Village" attraction take?
- Can I enter "NARUTO & BORUTO Shinobi Village" with a wheelchair or stroller?
- Can we purchase separate tickets for "NARUTO & BORUTO Shinobi Village" for our group?
- If I purchase a Journey Pass for the Naruto Theme Park, can I get both the Sage Bag and the Gaara Bag?
- Is re-entry to the Shinobizato area possible?
- Is it possible to just eat the ramen at Ichiraku without experiencing the "NARUTO & BORUTO Shinobi Village" attraction?
About the Godzilla Intercept Operation
- What should I wear to participate in the "Godzilla Intercept Operation"?
- How long does the "Godzilla Intercept Operation" attraction take?
- Can I enter "Operation Godzilla Interceptor" with a wheelchair or stroller?
About Dragon Quest Island
- What should I wear to "Dragon Quest Island"?
- How long does it take to ride the "Dragon Quest Island" attraction?
- Can I enter Dragon Quest Island with a wheelchair or stroller?
- Can I participate in "Dragon Quest Island" with both a Gold Ticket and a Premium Ticket?
- Can I purchase additional Kandata Gang side quests on the day?
- Can I purchase additional side quests for Dragon Quest Island on the day?
- Do I need a Dragon Quest admission ticket to purchase goods at the Dragon Quest shop?
- Are you coloring slime today?
About the shop and the goods on sale
- Can I use the shop without an attraction ticket?
- There is a problem with the product I purchased. What should I do?
- Can I bring my lunch and eat it?
- How many days does it take for merchandise purchased from the online shop to be shipped?
- How do I exchange a defective product?
Access
- Where is the closest parking lot to each attraction?
- What is the parking fee?
- Please tell me about access to Nijigen no Mori.
- How do I access Nijigen no Mori?
- What is the nearest domestic airport to Nijigen no Mori?
- Is there parking available and how much does it cost?
- Until what time is the parking lot open?
- I'd like to go back to Sannomiya from Nijigen no Mori, but which bus should I book? I'm looking for one around 20pm.
About tickets
- Do you have same-day tickets?Also, can I buy advance tickets on the day?
- What kind of "WEB tickets" can be purchased at the Nijigennomori Official Ticket Center?
- Is it possible to just reserve a ticket and pay on site?
- Can I change or cancel purchased tickets?
- If I purchase tickets for multiple people at once, can I share them?
- I lost my ticket.Is it possible to reissue?
- An error screen appeared during the purchase process.I don't know if you can buy it.
- Can coupons be used together?
- I'm likely to arrive earlier than planned. Can I enter the attraction venue earlier?
- Can Shareholders Discount Coupons be used if purchased in advance, or can they only be used on the day of the event?
- Can I apply the discount in advance?
- This is my first time, do I need to purchase tickets in advance?
- Are there time restrictions for the free passes sold at Asoview?
- Can I cancel my ticket because it's raining?
- Are there any discounts for people with disabilities?
- How much does it cost to add to a free ticket?
- Is it okay for two children to be accompanied by one adult?
- What types of tickets can be used with the shareholder benefit coupon?
- How far can I enjoy each attraction with the Asoview free ticket?
- I want to cancel due to the typhoon.
- Are there any discounts for groups or people with disabilities?
- Can I get a refund for my ticket?
- If I make a reservation from 17pm to 18pm, do I need to make the reservation by 18pm?
- How do I specify the date and time for a free ticket?
- If I use a free pass, can I enter attractions that have designated times at any time?
- I bought a ticket at a convenience store, but can I specify a time?
- If an attraction is cancelled due to weather, will I be refunded?
About meals
- Are there any restaurants or shops in the park?
- Can I bring a packed lunch?
- Do I need a ticket to use the collaborative kitchen car?
- Is it possible to stop by Nijigen no Mori just for the food?
Others
- What is the entrance fee inside the park?
- Can I enter the park or attraction areas in cosplay?
- Are there any attractions other than attractions?
- Where can I see the operating status of attractions?
- Will the attraction be canceled if it rains?
- Can I bring my pet?
- Is admission free for attractions other than the main attractions? Can I use the shops and restaurants?
- I lost or left something behind, where can I go to look for it?
- Is there a luggage storage facility at Nijigen no Mori?
- Please tell me the business hours.
- Do you have regular holidays?
- Can I enjoy the attractions if it rains?
- Can I borrow a stroller or wheelchair?
- What should I do if I lose something?
- Can I use Wi-Fi in the park?
- Is there a smoking area?
- Please tell me the closing days at the end of 2025 and 2026.
- Can I get a taxi?
- Which attractions can I use the Asoview Free Pass for?
- Until what time can the lawn area be used?
- Can I use Habatan Pay?
- Is there a place to store luggage?
- What happens if I miss my reserved entrance time?
- Will Nijigen no Mori be open during the New Year holidays (end of 2025 to beginning of 2026)?
I am a fisherman
We accept inquiries via our corporate page.
Please check from the link below.
Contact us by email
We are currently receiving many inquiries at Nijigen no Mori.
Therefore, please note that depending on the content of your inquiry, it may take several days for us to respond.
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